Customer Complaints pag 31

 Custormer Complaints

Act 4

Thank you for calling. I'll be happy to refuse/assist you gain in the futrure.

I don't know what to do. What do you suggest / return?

I can't remember exactly what you ordered. I 'll check my records / make a claim.

The order hasn't arrived yet. It must be under warranty /  lost in the post.

Act 5

1.

a) The price on the invoice are too high there muist be an error.

b) The `rices on this invoice are incorrect.

2. 

a)They credited our account after they had ocercharged us.

b)They put us through to the accounts departamnet because they had obercharged us.

3.

a)you sent us the wrong item

b)I hadn't ordered the item you sent us.

4.

a)We'll replace the tablet at our expensive.

b)We'llpay for replacing the tablet

5.

a)The eqipament you sent us is missing a part.

b)You've sent us more parts than we need.

6.

a)This keyboard has got a defect, so it will have to be replace.

b) this key board will have to be replaced because there's something wrong with it.

Act 6

fault pary · making a noise · refund · compensation · losing business · doesn't fit

 1. If the product is in its original box, i can give you a full refund.

2. I want compensation for the inconveniece you have cause me.

3. We finally found what was causing the problem. It was a faulty part.

4.There's a lot of competition in this area, so our company has been losing business.

5.Check that fan. it's making noise

6. This part doesn't fit where it's spposed to.

Act 7

Costumer costumr relations representative

1. Of course. We'll creadit your account.

2,You can return the items by post at our expense

3.Is this product under warranty for a year?

4.We'll have to open the computer to see if there's any damage inside.

5.I'm very angry. I'm going to make a claim.

6.I apologise for the error . We 'llsend you the correct items immediately

7.When i opened the box, I saw that the camera was miiissing a part!!

8. We refuse to pay beacause we recived incorrect items.