LISTENING

 

PAG 27

 5 Listen and repeat the phrases in colour. Then choose the correct phrase to complete each sentence.

on holiday · out of town · in a meeting

1. I'm afraid Mrs Philps isn't in the office. She's ... at an IT conference.
2. I'm sorry, but Miss lyons is busy. She's ..... with the softwre developers. As soon as they finish, I'will tell her you phoned.
3. I'm afraid Mr Brown isn't here. He's ... in the Alps for two weeks. He'll be back on the 20th

                hang up · cut off · take down

      4. Just a moment , I'll het a pen and your full name and ::::::::mobile number. 

      5. I'm sorry we got ..... earlier.My battery ran out

      6.

6 VOCABULARY BULDIER

 PHONE CALLS

1. As soon as possible = Lo antes posible
2. Avoid = Evitar
3. Be careful  = Tener cuidado
4. Caller = Persona que llama
5. Contact = Contactar / Contacto(telefónico)
6. Dial a number = Marcar un número
7. Engaged = Ocupado(linea)
8. Extension number = Número de extensión
9. No reply = No responde / No contesta
10. On the line = En la linea
11. Professional = Professional
12. Put you through = Pasar la llamada
13. Remind = Recordar
14. Repeat = Repetir
15. Ring back = Volver a llamar
16. Speak up = Hablar más alto
17. State = Declarar/Indicar/Expresar
18. Wrong number = Número equivocado

ANSWERING CALLS AND TAKING MESSAGES

1. Cut off  = Cortarse la llamada
2. Deal with = Encargarse de/ Tratar con
3. Expect = Esperar algo / Prever
4. Hang up = Colgar el teléfono
5. In a meeting  = En una reunión
6. Interrupt = Interrumpir
7. Leave a message = Dejar un mensaje
8. Line is busy = La línea está ocupada
9. On holiday = De vacaciones
10. Out of the office = Fora de la officina
11. Out of town = Fora de la ciutat
12. Put you on hold = Ponerlo en espera
13. Return your call = Devolver la llamada
14. Spell that = Deletrear eso
15. Take a message = Tomar un mensage
16. Take down = Anotar/Apuntar
17. Transfer = Transferir /Pasar la llamada
18. Unavailable = No disponible
19. Urgent = Urgente

Extra!

1. Bad connection = Mala conexion
2. Call back = Volver a llamar
3. Calling on behalf of = Llamando en nombre de
4. Clearly = Claramente
5. End a conversation = Terminar una conversación
6. Get through = Comunicarse / lograr que la llamada entre
7. Interference = Interferencias
8. Line is free = Linea esta libre
9. Offer assistance = Ofrecer ayuda
10. Speak a little more slowly = Hablar un poco mas despacio
11. Take a call =Atender una llamada
12. Voicemail = Buzón de voz
13. Would you mind....? = Le importaria / Te importaria

PAG 25

 4. Read the dialogue i Exercice 2 again.Then answer the questions in your notebook

• Who does malin work for? Compuset service
• Who does dave smith work for? Copyshop
• What item is dave interested in buying? ram chips
• What has dave got a problem with? later software update

5.Listen and repeat thew word in colour. Then choose the correct answer.

1. Her presentation was very professional. She did a bad / good job.
2. The shop must be open / closed. There's no reply
3. I will /won't be careful when I input the data.
4. She must be busy  / free. The line is engaged.
5. There's a caller outside   / on the phone waiting to speak to you.
6. Can you please speak up? I an't see / hear you very well. 

6 Listen and repeat the words in colour Then copy and complete the sentences.

Put you through · Extension number · Repeat · Dial a number · State · Wrong number · Contact 

1. Sorry, what did you say? Can you repeat that please?
2. You mother rang an hour ago-you need to contact her immediately.
3. One moment, please, I'll put you through to Mr Wright now. 
4. This is no St ann's Hospital. You've  got the wrong number.
5. To dial a number aboard, put an 01 before the number
6. From monday, my new  extension number  will be 8015.
7. When you answer a phone call, state the name of the company

7. Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.

1. I need to speak to Betty as soon as possible it's really important
2. Can you ask Mrs Ford to remind tomorrow? I'm too bossu too talk to here today.
3. I've got a client on the line who wants speak to the manager.
4. Try to ring back speaking too loudly on the phone.
5. Can you avoid MS Burns To prepare the invoice for dell's computer shop?

8.Match A to B

A

1. If there's no reply from his office phone, = a

2. Miss Scott is on the line for you = e

3. Avoid letting the phone ring a lot. = f

4. They've tried to contact you several times, = c

5. Before you dial the number, = d

6. His line is engaged, = b

Pag 21

5. Listen and repeat the words in colour. Then copy and complete the sentences.

no signal message · volume control · control panel · mute box· loose connection· power button

1. You use the _power button_ to switch the computer on.
2. You use the _volme control__to turn the sound up or down. 
3. I think there's a _loose conection__ in the switch . Sometimes it works and sometimes it doesn't.
4. Go to the _control panel__ and click  on the sound icon, then click on internal speaker.
5. If you select the _mute box_ , you won't be able to hear anything.
6. A __no signal message_ means the computer is not connected to the monitor.

6. Listen and repeat the words in colour. Then choose the correct words.

1. You have to log off / press and hold the Control key and P to print.
2. To reinstall / restart the computer, try pressing the power button again.
3. Before you open the computer case, make sure / reconnect to switch of the power supply.
4. Every so often, the computer freezes / reopens. It just stops in the middle of what you 're doing.
5. The graphics card is broken. You 'll have to replace / shut down it.

7. The words and phrases in bold are in the wrong sentences. correctly in your notebooks.

1. You should reinstall your e-mail account when you're finished.
1. You should log off your e-mail account when you're finished.
2. My computer went for repair and now I must reconnect some programs.
1. My computer went for repair and now I must reinstall some programs.
3. Now the fan isn't working. I have to shut down the case.
1. Now the fan isn't working. I have to shut down the case.
4. Check the cable an then log off the mouse to the keyboard.
1. Check the cable an then shut down the mouse to the keyboard.
5. At the end of the week,please reopen all the computers in the office
1. At the end of the week,please reconnect all the computers in the office

8.Choose the correct answer.

1. The reason you can't hear anything is because you have selected the __C__.
1. a. control panel
2. b.power button
3. c. mute box
2. If you want the music louder, turn it up using the __B_.
1. a.loose connection
2. b.volume control
3. no signal message
3. Before you close the file A you save all the changes you have made
1. a.make a sure
2. shut down
3. reconnect
4. The monitor wan't working so we C it with a one .
1. a.reinstalled
2. b.replaced.
3. c.reopened
5. If you A these three keys, you will be able to shunt down the computer 
1. a.press and hold
2. b.log off.
3. c. restart

    

    

PAG 23

Working with Vocabulary

5. Listen and repeat the word in colour. Then copy and complete the sentences.

anti-virus software · back up · lose · follow instructions · password · recovery

1. It's important to __follow intructions__ when you assemble a computer. That way, you won't make any mistakes.
2. Make sure you ____your data every day, in case you get a virus.
3. You need to install _anti virus software_ to protect the system.
4. Invent a new ___ with 10 letters and numbers.
5. If the computer crashes when you're working on something, you may __r_ all your information.
6. The file has probably been deleted, but let me see if I can __recover_ it.

6.Listen and repeat the word in colour. Then copy and complete the sentences.

1. When I work off-site / on-site, I have to drive to different places.
2. Let's use the stairs / lift. The meeting is on the 30th floor.
3. The keys are ready for you collect from the hotel reception / ground floor
4. Pay for your car parking at the entrance / exit when you leave.

7. Listen and repeat. Then match the words to the pictures.

sports centre = centre de sports

shopping centre = centre commercial

airport  = aeroport

factory = fabrica

train station = estación de tren

library = llibreria

post office  = oficina de correus

department store  = botiga

8.Listen and repeat the words an phrases in colour .Then match sentences to the correct picture.

1. Room 333 is opposite the toilet. =habitació 333 esta opposada al lavabo
2. Go straight= Recte
3. Turn left = Esquerra
4. Turn right 0 dreta
5. Room 333 is on your left = habitacio 333 esta a la teva esquerra.
6. Room 333 is on your right = ====== esta a la teva dreta
7. Room 333 is at the end of the corridor. =  habtiacio 333 esta al final de el pasadis

9 Match A to B from sentences.

A

1. You need to run a virus __
2. My office is at the end of the __
3. The office buildings is on your 
4. i'll meet you outside the sports 
5. My sister works at the post 
6. The library is next to the trans
7. Just insert the disc and follow the 
8. At the end of the day, make sure you do a 

B

1. left
2. office
3. instructions
4. corridor
5. backup
6. station
7. centre
8. scan

 VOCABULARY BUILDER