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1.  A:Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant Compusafe.
   B:Hello, Mark. What can i do for you?
2. A:Well, unfortunately Mrs Mardsen is ill, so she won't be at work for three days.
   B:Oh, I'm sorry to hear that.
   
   
3. A: the problem is, she won't be able to make it to the meeing you arranged for tomorrow. Can we reshedule it?
   B: Certainly. Let's look at the calendar.
   
   
4. A:What date is convenient for you?
   How about Tuesday, 5th January?
   
   B:I won't be avialble on that day.
   I'll be busy with staff training
   
   
5. A: I see. Mrs Marsden will also be fre on Wednesday, 6th January. Would that suit you?
   
   B: I' ve got a staff meeting in the afternoon, but I'm free in the morning.
   
   
6. A: Great!  Will 11o'clock in the morning be OK?
   
   B: Yes I'll write it in my diary

Speaking: Making a complaint

Intel Support

Hello, thank you for calling Intel, how can I help you?

Jake Ronalds (Magic Electrics)

Hello, I am Jake Ronalds from Magic Electrics.

I have a problem:

Yesterday we received a defective processor.

Intel Support

I see, what’s wrong?

Jake Ronalds

The cooling system doesn’t work.

Intel Support

Okay, I'm going to create a support ticket, is that alright?

Jake Ronalds

Yes, please.

Intel Support

What is your customer number?

Jake Ronalds

My number is ME357.

Intel Support

ME357, is this correct?

Jake Ronalds

Yes.

Intel Support

Give me your invoice number, please.

Jake Ronalds

It is 007865.

Intel Support

Okay, how long does the product warranty last?

Jake Ronalds

Up to one year.

Intel Support

Thank you for your patience, I sincerely apologize for our absence.

You will receive a confirmation email shortly.

Jake Ronalds

Yes.

Intel Support

Then take the product to one of our delivery points and we'll give you another processor.

Jake Ronalds

Fine, thanks, goodbye.

Intel Support

Goodbye.

Vocabulary 8

 

Arranging the meeting

1. Attend the meeting = Assistir a la reunior
2. Break = Descans
3. Busy = Ocupat
4. Check your calendar = Comprovar el teu calendari
5. Confirm = confirmar
6. Convenient = Convenir
7. Equipment = Equipament
8. Free = Lliure
9. Give a presentation = Fer una presenacío
10. Hold a meeting = Celebrar una reunió
11. Light refreshments = refrigeri lleuger
12. Make a arrangements= fer els preparatius
13. Paticipants= Particiats
14. Previous commitment = compromis previ
15. Schedule= Programar
16. Sharp = Puntua
17. Take place = tenir lloc
18. Tied up = lligat
19. Video conference = video conerenca

Reschduling

alternative date =data alternatva

appointment = cita

arrange = organitzar

cancel= cancelar

feel ill = sentirse malament

get lost = perdre's

got the dates mixed up = he confos les dates

held up in a traffic jam = quedar atrapar en un embus

leave...urgently = sortir.... urgentmtn

particippate = participar 

postpone = postpone

reorganise = reorganitzar

reschedule = reprogramar

running late = arribar tard

suit  = convenir

switch = canviar

Time

1. Half pas  = les xx:30
2. o' clock = En punt
3. Quarter past = un quart d'hora 
4. Quarter to= xx: 45 minuts
5. ten past = deu minuts desrues
6. Twenty to = vint per

Extra!

Absent = absent

adjourn = aixecar la session

boardroom = sala de reunions

chairperson = president/a

conference call = trucada de conferencia

delay = retard

instead = en comptes de 

make it = arribar-hi

minutes = acta de actes

punctual = putual

verify = verificar 

vote = votar

warp up = concloure