PAG 31

 

Working with Vocabulary

4. Listen and repeat. Choose the correct answer.

1. Thank you for calling. I'll be happy to assist you again in the future.
2. I don't know what to do. What do you suggest / return?
3. I can't remember exactly what you ordered. I'll check my records / make a claim.
4. The order hasn't arrived yet. It must be lost in the post / under warranty.

6. Listen and repeat. Complete the sentences.

Words: faulty part – making a note – a refund – compensation – losing business – doesn’t it?

1. If the product is in its original box, I can give you a full refund.
2. I want compensation for the inconvenience you have caused me.
3. We finally found what was causing the problem. It was a faulty part.
4. There's a lot of competition in this area, so the company has been losing business.
5. Check that fan, doesn't it?
6. This part ____ where it's supposed to be.

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Working with Vocabulary

7. Customer or representative?

1. Of course. we'll credit your account. 
2. You can return the items by post at our expense. 
3. It’s still product under warranty for a year.
4. We’ll have to open the item to make a claim. c
5. I’m very angry. I’m going to make a complaint. C
6. I apologise for the erorr. We 'll send you the correct items immediately. 
7. when i opened the box, i saw thet thew camera was missing a part! C
8. We refuse to pay because we recived incorrect items. C

8. Complaint record

Words: at our expense | missing a part | defect | compensation | under warranty

1. The keyboard you sent us is missing a part.
2. The equipment you sent us has a defect.
3. This keyboard will have to be replaced at our expense.
4. We’ll replace the item you sent us.
5. Hand it over with the label.
6. The product is still under warranty.