PAGNA 29

 5.

1. Sales and marketing department
2. accounts department
3. IT maintenace department
4. Costumer relations department
5. Human resources department

1 = 3

2 = 4

3 = 1

4 = 2

5 = 5

 6LISTEN AND REPEAT THE WORD IN COLOUR THEN  

Hold the line ·get to back to you, damaged , discuss it , charge , opening, tiemes, satisfied

1.I think we should discuss it in more detail at our next team meeting.

2. We want all our customers to be satisfied with the service we give.

3.  They're asking how much we charge for technical support.

4. I'm sorry, the line is busy. I'll ask her to get back to you as soon as possible.

5.The company will replace the to damaged as soon as possible

6. Our  opening times are form 9 in the morinng until8 in the evening.

7.Don't hang up -  hold the line and i'll put you throgh to the corret departnmetn

7lISTEN ADN REPET THE WORD IN COLOUR IN A  

A

1. Customer number = F
2. quote = D
3. enquiry =A
4. overcharge =B
5. shiiping date =  E
6. complaint = C

B

A)a request for information

B charge too high a preice for a product or service 

c)a statement thet something is unsatisfactory 

d. the estimated csot for a job aor service

e. the date a csutomer's order leaves the supllier 

f. a referemce asssigned to each customer by a suppler