IT Helpline Working with Vocabulary

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5. Listen  and repeat the words in colour. Then choose the correct answer.

  1. Her presentation was very professional. She did a bad / good job.
  2. The shop must be open / closed . There's no reply.
  3. I will / won't be careful when I input the data.
  4. She must be busy / free. The line is engaged.
  5. There's a caller  outside / on the phone wating to speak to you.
  6. Can you please speak up? I can't see / hear you very well.


6. Listen and repeat the words in colour. Then copy and compete the sentences.

Put you through · extension number · repeat · Dial number · State · Wrong number contact

  1. Sorry, what did you say? Can you ---------- that, please?
  2. You mother rang an hour ago ------ you need to---- her immediately.
  3. One moment, please, I'll----to Mr Wright now.
  4. This is not St Ann's Hospital. You've got the--------.
  5. to----abroad, put an 01 before the number.
  6. From monday, my new-----will be 8015.
  7. When your answer a phone call, ------ the name of the company.


7. Listenand repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.
8. Match A to B

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Pag17 ex 5-6-7

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5) Listen and repeat the words in colour in A. Then match them to their meanings in B. A Price Quality Payments Give a discount Out of stock Goods B      a. Sums of money to pay over time = 1      b. Items = 6       c. Having no more, completely sold out = 5          d. Offer for less money = 4      e. How good something is = 2      f. How much you pay for something = 3 6) Listen and repeat the words in colour. Then copy and compete the invoice using the words below. VAT = 5 Subtotal  = 1 Price per unit = 3 Invoice = 4 Quantity = 2 Deliver date = 6 Payment date  = 7 7)Listen and repeat the words in colour. Them use them to compete the mini-dialogues. A)                      Account, Postage and handling, Charge it           Customer: Do I need to pay for charge it ?    ...
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Keyboard

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Imatge
  Arrow keys Caps lock Delete key Escape key Return or enter Shift key Tab key Space bar Control and alt keys Backspace key Numeric pad function keys Command key Modifier key Full stop = . At symbol = @ El control aquest es altgr Slash = / Question mark = ? Colon = : Semicolon = ; And symbol Apostrophe Quotation marks Comma Brackets Asterisk Hyphen Exclamation mark Underscore
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