IT Helpine

5 Listen and repeat the words in colour.

Then choose the correct answer.

1. Her presentation was very professional. She good job.

2. The shop must be open /closed. There's no reply.

3 I will won't be careful when I input the data.

4. She must be busy /free. The line is engaged.

5. There's a caller outside / on the phone waiting to speak to you.

6.Can you please speak up? I can't see/hear you very well.

6 Listen and repeat the words in colours then copu and complete the sentences

put you through - extension number - repeat- dial  a number - state- wrong nuumber- contact

1.Sorry, what did you say? Can you repeat that, please?

2. Your mother  rang an hour ago you need to dial a number her immediately.

3. One moment, please, I'll contact to mr Wright now

4..This is not St Ann's Hospital. You're got the wrong number.

5. To put you through abroad, put an 01 before the number.

6, From Monday, my new extension number will be 8015.

When you answer a phone call, state the name of the company

7 Listen and repeat the words in colour.  The words iin colour are in the wrong sentences. Write the sentences correcctly in your notebook.

1. I need to speak to Betty as soon as possible . It's really important.

2. Can you ask Mrs  Ford  to ring back tomorrow? I'm too busy to talk to her today

3. I' ve got a client on the linewho wants to speak to the manager.on the line

4. Try to avoid speaking too loudly on the phone.

5. Can remind back Ms Burns to prepare the invoice for Dell's Computer Shop?

8.Match A to B.

A

1. If there's no reply from his office phone, he's probably working off- site

2. Miss Scott is on the line for you, She needs to place an order.

3.Avoid letting the phone ring a lot, Answer it quickly

They 've tried to contact you several times so call them as soon as possible.

Before you dial the number press 9 for  an outisde line.

His line is engaged,  so i'll phone him later