Takking Messages

 5 Listen and repeat  the phrases in colour. then choose the correct phrase to complete each sentcnc.

on holiday - out town - in a meeting

1 I'm afraid M'rs Philips isn't in the office. She's out town at an IT conference.

2.I'm sorry, but Miss Lyons is busy. She's in a meeting  with the software developers. As soon as they finish, I'll tell her you phoned.

3. I'm afraid Mr Brown isn't here.

He's    on holiday  in the Alps for two weeks.

He'll be back on the 20th.

hang up - cut off- take down

4. Just a moment, i'll get a pen and  take down your full name and mobile number.

5.I'm sorry we  got cut off earlier. My battery ran out.

6. Just a moment. i'll see if Mr Jeffries is in his office or out on-site - please don't hang up

take a message-leave a mesage- put you on hold

7.I'll see if Miss Hart can take your call. Can you please wait moment while i put you on hold?

8.Mrs Banks isn't on.-site today- can i take a message ?

Could i  leave a message for Tony? Please tell him i'll be out this afternoon  testing the new software at the sports centre.

6 Listen and repeat the words in colour. Then copy and complete the sentences.

spell that · interrupt ·return your  call · line is busy· out of the office

1 When someone is speaking on the phone, it means their lineis busy

2 How do you spell that is it J-U-D-Y or J-U-D-Y?

3I'm sorry to interrupt  your meeting , but you have a call from your dayghter.She says it's important

4.Mrs Rose isn't at her desk; she's out of the office .

5. Mr Davies is busy at the moment.Shall i ask him to return your call later today?

7 listen and repeat the words in colour ina A. Then match them to their definitions in B.

A

1,unavailable

2. transsfer

3deal with

4 urgent

5. expect 

B

needs immediate attention 4

belive thatt someone or something will arrive soon  5

pass a cal on to someone else 2

take action to do something 3

can't be contacted  1