PAGNA 29

 5.

1. Sales and marketing department
2. accounts department
3. IT maintenace department
4. Costumer relations department
5. Human resources department

1 = 3

2 = 4

3 = 1

4 = 2

5 = 5

 6LISTEN AND REPEAT THE WORD IN COLOUR THEN  

Hold the line ·get to back to you, damaged , discuss it , charge , opening, tiemes, satisfied

1.I think we should discuss it in more detail at our next team meeting.

2. We want all our customers to be satisfied with the service we give.

3.  They're asking how much we charge for technical support.

4. I'm sorry, the line is busy. I'll ask her to get back to you as soon as possible.

5.The company will replace the to damaged as soon as possible

6. Our  opening times are form 9 in the morinng until8 in the evening.

7.Don't hang up -  hold the line and i'll put you throgh to the corret departnmetn

7lISTEN ADN REPET THE WORD IN COLOUR IN A  

A

1. Customer number = F
2. quote = D
3. enquiry =A
4. overcharge =B
5. shiiping date =  E
6. complaint = C

B

A)a request for information

B charge too high a preice for a product or service 

c)a statement thet something is unsatisfactory 

d. the estimated csot for a job aor service

e. the date a csutomer's order leaves the supllier 

f. a referemce asssigned to each customer by a suppler

Vocabulari Builder 7

DEPARTMENTS

1. Accounts department  = Departament de comptes
2. Customer relations department = Departament de Relacions amb clients
3. Human resources department = Departament de recursos humans
4. IT Maintenance department = Departament de manteniment TI
5. Sales and marketing department = Departament de vendes i marketing

Customer Service

1. Charge = Càrrec
2. Complaint = Queixa
3. Customer Number = Número de client
4. Damaged = Danyat
5. Discuss it = Discutir -ho
6. Enquiry = Consulta
7. Get back to you = Tornar-te a contactar
8. Hold the line = Mantingui la linea/no pengi
9. Opening times  = horari d'obrir
10. Overcharge = Sobrecarregat
11. Quote = Pressupost
12. Satisfied = Satisfet
13. Shipping date = Data d'enviament
14. 
    

Complaints

1. Assist = Asisitir
2. At our expense = Acosta de 
3. Check my records = revisar els meus registres
4. Compensation = Compensació
5. Credited our account = Hem abonant el nostre compte
6. Defect = Defecte
7. Doesn 't fit  = No encaixar
8. Error = Error
9. Faulty part = Peça defectuosa
10. Losing business = Perdre clients
11. Lost in the post = Perdut pel correu
12. Make a claim = Presentar una reclamasio
13. Making a noise = Fa soroll
14. Missing a part = Falta una peça
15. Refund (n) = Reemborsament
16. Refuse = Rebutjar
17. Return = Retornar 
18. Suggest = Suggereix
19. The wrong item = L'article incorrecte
20. Under warranty = En garantia
21. 
    

Extra

1. Broken = Trencat
2. Customer satisfaction = Satisfacció del client
3. Disappointed = Decebut
4. Displeased = Descontent
5. Dissatisfaction = Insatisfacció
6. Feedback = Comentaris 
7. File a lawsuit = Presentar una demanda
8. Financial Director = Director de finances
9. Inappropriate = Inapropiat
10. Lose business = Perdre negoci / perdre clients
11. Managing Director = Director general
12. Research and Development Department = Departament de recerca i desenvolupament 
13. Treatment  = Tractament