SMX Almatà 2024-2025

 Custormer Complaints Act 4 Thank you for calling. I'll be happy to refuse/ assist you gain in the futrure. I don't know what to do. What do you suggest / return? I can't remember exactly what you ordered. I 'll check my records / make  a claim. The order hasn't arrived yet. It must be under warranty /  lost in the post. Act 5 1. a) The price on the invoice are too high there muist be an error. b) The `rices on this invoice are incorrect. 2.  a)They credited our account after they had ocercharged us. b)They put us through to the accounts departamnet because they had obercharged us. 3. a)you sent us the wrong item b)I hadn't ordered the item you sent us. 4. a)We'll replace the tablet at our expensive. b)We'llpay for replacing the tablet 5. a)The eqipament you sent us is missing a part. b)You've sent us more parts than we need. 6. a)This keyboard has got a defect, so it will have to be replace. b) this key board will have to be replaced because the...

Activity 5 Portable = esasy to carry around Superfast = very speedy Dependable = not likely to fail Compact = using a small space Sturdy = bult to be strong Activity 6 1 Wide screen 2 Simple 3 Secure 4 All-in-one 5  Practical Activity 7 1 Flexible 2 Slimline 3 Top-of-range 4 Built-in 5 High-resolution Activity 8 1 User-friendly 2 Powerful 3 Complicated 4 Ergonomic 5 Reliable Activity 9 A laptop = Sturdy, Portable, Powerful, Compact A printer = Superfast, User friendly, Compact,Dependable, A mouse =  User friendly, Ergonomic,Portable A smartwatch = Superfast,Portable,Reliable

5. Listen  and repeat the words in colour. Then choose the correct answer. Her presentation was very professional. She did a bad /  good job. The shop must be open / closed . There's no reply. I will / won't be careful when I input the data. She must be busy / free. The line is engaged. There's a caller   outside / on the phone wating to speak to you. Can you please speak up ? I can't see / hear you very well. 6. Listen and repeat the words in colour. Then copy and compete the sentences. Put you through · extension number · repeat · Dial number · State · Wrong number contact Sorry, what did you say? Can you ---------- that, please? You mother rang an hour ago ------ you need to---- her immediately. One moment, please, I'll----to Mr Wright now. This is not St Ann's Hospital. You've got the--------. to----abroad, put an 01 before the number. From monday, my new-----will be 8015. When your answer a phone call, ------ the name of the company. 7. Listenand re...