LISTENING

 

PAG 27

 5 Listen and repeat the phrases in colour. Then choose the correct phrase to complete each sentence.

on holiday · out of town · in a meeting

1. I'm afraid Mrs Philps isn't in the office. She's ... at an IT conference.
2. I'm sorry, but Miss lyons is busy. She's ..... with the softwre developers. As soon as they finish, I'will tell her you phoned.
3. I'm afraid Mr Brown isn't here. He's ... in the Alps for two weeks. He'll be back on the 20th

                hang up · cut off · take down

      4. Just a moment , I'll het a pen and your full name and ::::::::mobile number. 

      5. I'm sorry we got ..... earlier.My battery ran out

      6.

6 VOCABULARY BULDIER

 PHONE CALLS

1. As soon as possible = Lo antes posible
2. Avoid = Evitar
3. Be careful  = Tener cuidado
4. Caller = Persona que llama
5. Contact = Contactar / Contacto(telefónico)
6. Dial a number = Marcar un número
7. Engaged = Ocupado(linea)
8. Extension number = Número de extensión
9. No reply = No responde / No contesta
10. On the line = En la linea
11. Professional = Professional
12. Put you through = Pasar la llamada
13. Remind = Recordar
14. Repeat = Repetir
15. Ring back = Volver a llamar
16. Speak up = Hablar más alto
17. State = Declarar/Indicar/Expresar
18. Wrong number = Número equivocado

ANSWERING CALLS AND TAKING MESSAGES

1. Cut off  = Cortarse la llamada
2. Deal with = Encargarse de/ Tratar con
3. Expect = Esperar algo / Prever
4. Hang up = Colgar el teléfono
5. In a meeting  = En una reunión
6. Interrupt = Interrumpir
7. Leave a message = Dejar un mensaje
8. Line is busy = La línea está ocupada
9. On holiday = De vacaciones
10. Out of the office = Fora de la officina
11. Out of town = Fora de la ciutat
12. Put you on hold = Ponerlo en espera
13. Return your call = Devolver la llamada
14. Spell that = Deletrear eso
15. Take a message = Tomar un mensage
16. Take down = Anotar/Apuntar
17. Transfer = Transferir /Pasar la llamada
18. Unavailable = No disponible
19. Urgent = Urgente

Extra!

1. Bad connection = Mala conexion
2. Call back = Volver a llamar
3. Calling on behalf of = Llamando en nombre de
4. Clearly = Claramente
5. End a conversation = Terminar una conversación
6. Get through = Comunicarse / lograr que la llamada entre
7. Interference = Interferencias
8. Line is free = Linea esta libre
9. Offer assistance = Ofrecer ayuda
10. Speak a little more slowly = Hablar un poco mas despacio
11. Take a call =Atender una llamada
12. Voicemail = Buzón de voz
13. Would you mind....? = Le importaria / Te importaria

PAG 25

 4. Read the dialogue i Exercice 2 again.Then answer the questions in your notebook

• Who does malin work for? Compuset service
• Who does dave smith work for? Copyshop
• What item is dave interested in buying? ram chips
• What has dave got a problem with? later software update

5.Listen and repeat thew word in colour. Then choose the correct answer.

1. Her presentation was very professional. She did a bad / good job.
2. The shop must be open / closed. There's no reply
3. I will /won't be careful when I input the data.
4. She must be busy  / free. The line is engaged.
5. There's a caller outside   / on the phone waiting to speak to you.
6. Can you please speak up? I an't see / hear you very well. 

6 Listen and repeat the words in colour Then copy and complete the sentences.

Put you through · Extension number · Repeat · Dial a number · State · Wrong number · Contact 

1. Sorry, what did you say? Can you repeat that please?
2. You mother rang an hour ago-you need to contact her immediately.
3. One moment, please, I'll put you through to Mr Wright now. 
4. This is no St ann's Hospital. You've  got the wrong number.
5. To dial a number aboard, put an 01 before the number
6. From monday, my new  extension number  will be 8015.
7. When you answer a phone call, state the name of the company

7. Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.

1. I need to speak to Betty as soon as possible it's really important
2. Can you ask Mrs Ford to remind tomorrow? I'm too bossu too talk to here today.
3. I've got a client on the line who wants speak to the manager.
4. Try to ring back speaking too loudly on the phone.
5. Can you avoid MS Burns To prepare the invoice for dell's computer shop?

8.Match A to B

A

1. If there's no reply from his office phone, = a

2. Miss Scott is on the line for you = e

3. Avoid letting the phone ring a lot. = f

4. They've tried to contact you several times, = c

5. Before you dial the number, = d

6. His line is engaged, = b