4. Read the dialogue i Exercice 2 again.Then answer the questions in your notebook
- Who does malin work for? Compuset service
- Who does dave smith work for? Copyshop
- What item is dave interested in buying? ram chips
- What has dave got a problem with? later software update
5.Listen and repeat thew word in colour. Then choose the correct answer.
- Her presentation was very professional. She did a bad / good job.
- The shop must be open / closed. There's no reply
- I will /won't be careful when I input the data.
- She must be busy / free. The line is engaged.
- There's a caller outside / on the phone waiting to speak to you.
- Can you please speak up? I an't see / hear you very well.
Put you through · Extension number · Repeat · Dial a number · State · Wrong number · Contact
- Sorry, what did you say? Can you repeat that please?
- You mother rang an hour ago-you need to contact her immediately.
- One moment, please, I'll put you through to Mr Wright now.
- This is no St ann's Hospital. You've got the wrong number.
- To dial a number aboard, put an 01 before the number
- From monday, my new extension number will be 8015.
- When you answer a phone call, state the name of the company
7. Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.
- I need to speak to Betty as soon as possible it's really important
- Can you ask Mrs Ford to remind tomorrow? I'm too bossu too talk to here today.
- I've got a client on the line who wants speak to the manager.
- Try to ring back speaking too loudly on the phone.
- Can you avoid MS Burns To prepare the invoice for dell's computer shop?
8.Match A to B
A
1. If there's no reply from his office phone, = a
2. Miss Scott is on the line for you = e
3. Avoid letting the phone ring a lot. = f
4. They've tried to contact you several times, = c
5. Before you dial the number, = d
6. His line is engaged, = b
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