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vocabulary t 8

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ARRANGiNG A MEETING attend the meeting = Assistir a la reunior break = descans busy = ocupat check your calendar - comprovar el teu calendari confirm = confimar convenient = convenient equipment = equipament free = lliure give a presentation = fer una presentació hold a meeting = celebrar una reunio light refreshment = refrigeri lleuger make arrangements= fer els preparatius pack = empaquetar participants = participants previous commitment = compromiso previo schedule = programar sharp = puntual take place = tenir lloc tied up = lligat video conference = video conferencia RESCHEDULING alternative date =data alternatva appointment = cita arrange = organitzar cancel= cancelar feel ill = sentirse malament get lost = perdre's got the dates mixed up = he confos les dates held up in a traffic jam = quedar atrapar en un embus leave...urgently = sortir.... urgentmtn particippate = participar  postpone = postpone reorganise = reorganitzar reschedule = reprogramar running late = arribar tard...
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Takking Messages

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 5 Listen and repeat  the phrases in colour. then choose the correct phrase to complete each sentcnc. on holiday - out town - in a meeting 1 I'm afraid M'rs Philips isn't in the office. She's out town at an IT conference. 2.I'm sorry, but Miss Lyons is busy. She's in a meeting   with the software developers. As soon as they finish, I'll tell her you phoned. 3. I'm afraid Mr Brown isn't here. He's    on holiday   in the Alps for two weeks. He'll be back on the 20th. hang up - cut off- take down 4. Just a moment, i'll get a pen and   take down  your full name and mobile number. 5.I'm sorry we  got cut off  earlier. My battery ran out. 6. Just a moment. i'll see if Mr Jeffries is in his office or out on-site - please don't hang up take a message-leave a mesage- put you on hold 7.I'll see if Miss Hart can take your call. Can you please wait moment while i put you on hold ? 8.Mrs Banks isn't on.-site today- can i take a m...
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IT Helpine

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5 Listen and repeat the words in colour. Then choose the correct answer. 1. Her presentation was very professional. She good job. 2. The shop must be open /closed. There's no reply. 3 I will won't be careful when I input the data. 4. She must be busy /free. The line is engaged. 5. There's a caller outside / on the phone waiting to speak to you. 6.Can you please speak up? I can't see/hear you very well. 6 Listen and repeat the words in colours then copu and complete the sentences put you through - extension number - repeat- dial  a number - state- wrong nuumber- contact 1.Sorry, what did you say? Can you repeat that, please? 2. Your mother  rang an hour ago you need to dial a number her immediately. 3. One moment, please, I'll contact to mr Wright now 4..This is not St Ann's Hospital. You're got the wrong number. 5. To put you through abroad, put an 01 before the number. 6, From Monday, my new extension number  will be 8015. When you answer a phone call, s...
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Customer Complaints pag 31

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 Custormer Complaints Act 4 Thank you for calling. I'll be happy to refuse/ assist you gain in the futrure. I don't know what to do. What do you suggest / return? I can't remember exactly what you ordered. I 'll check my records / make  a claim. The order hasn't arrived yet. It must be under warranty /  lost in the post. Act 5 1. a) The price on the invoice are too high there muist be an error. b) The `rices on this invoice are incorrect. 2.  a)They credited our account after they had ocercharged us. b)They put us through to the accounts departamnet because they had obercharged us. 3. a)you sent us the wrong item b)I hadn't ordered the item you sent us. 4. a)We'll replace the tablet at our expensive. b)We'llpay for replacing the tablet 5. a)The eqipament you sent us is missing a part. b)You've sent us more parts than we need. 6. a)This keyboard has got a defect, so it will have to be replace. b) this key board will have to be replaced because the...
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Pag 19

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Activity 5 Portable = esasy to carry around Superfast = very speedy Dependable = not likely to fail Compact = using a small space Sturdy = bult to be strong Activity 6 1 Wide screen 2 Simple 3 Secure 4 All-in-one 5  Practical Activity 7 1 Flexible 2 Slimline 3 Top-of-range 4 Built-in 5 High-resolution Activity 8 1 User-friendly 2 Powerful 3 Complicated 4 Ergonomic 5 Reliable Activity 9 A laptop = Sturdy, Portable, Powerful, Compact A printer = Superfast, User friendly, Compact,Dependable, A mouse =  User friendly, Ergonomic,Portable A smartwatch = Superfast,Portable,Reliable
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IT Helpline Working with Vocabulary

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5. Listen  and repeat the words in colour. Then choose the correct answer. Her presentation was very professional. She did a bad /  good job. The shop must be open / closed . There's no reply. I will / won't be careful when I input the data. She must be busy / free. The line is engaged. There's a caller   outside / on the phone wating to speak to you. Can you please speak up ? I can't see / hear you very well. 6. Listen and repeat the words in colour. Then copy and compete the sentences. Put you through · extension number · repeat · Dial number · State · Wrong number contact Sorry, what did you say? Can you ---------- that, please? You mother rang an hour ago ------ you need to---- her immediately. One moment, please, I'll----to Mr Wright now. This is not St Ann's Hospital. You've got the--------. to----abroad, put an 01 before the number. From monday, my new-----will be 8015. When your answer a phone call, ------ the name of the company. 7. Listenand re...
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Vocabylary7

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  DEPARTAMENTS Accounts departament / Departamento de Contabilidad. Customer relations departaments / Departamento de Atención al Cliente. Human recourses departaments / Departamento de Recursos Humanos. IT maintenace departament / Departamento de Mantenimiento Informático. Sales and marketing departament / Departamento de Ventas y Comercialización. CUSTOMER SERVICE Charge / Cárrec. Complaint / Queixa / Recuperación. Customer number / Numero de clientes. Damaged / Danyat / Malmès Discuss it / Hablar-ne / Discutir-ho Enquiry / Consulta Get back to you / Tornar-te a contactar Hold the line / Espera un momento (a la línea) Opening times / Horarios de apertura Overcharge / Sobrecarga Quote / Puesto de prensa Satisfied / Satisfecho Shipping date / Datos de envío Complaints Assist /  Asistir / Ayudar At our expense /  A nuestra costa   Check my records /  Comprobar mis regis...
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