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Customer Complaints pag 31

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 Custormer Complaints Act 4 Thank you for calling. I'll be happy to refuse/ assist you gain in the futrure. I don't know what to do. What do you suggest / return? I can't remember exactly what you ordered. I 'll check my records / make  a claim. The order hasn't arrived yet. It must be under warranty /  lost in the post. Act 5 1. a) The price on the invoice are too high there muist be an error. b) The `rices on this invoice are incorrect. 2.  a)They credited our account after they had ocercharged us. b)They put us through to the accounts departamnet because they had obercharged us. 3. a)you sent us the wrong item b)I hadn't ordered the item you sent us. 4. a)We'll replace the tablet at our expensive. b)We'llpay for replacing the tablet 5. a)The eqipament you sent us is missing a part. b)You've sent us more parts than we need. 6. a)This keyboard has got a defect, so it will have to be replace. b) this key board will have to be replaced because the...
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Pag 19

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Activity 5 Portable = esasy to carry around Superfast = very speedy Dependable = not likely to fail Compact = using a small space Sturdy = bult to be strong Activity 6 1 Wide screen 2 Simple 3 Secure 4 All-in-one 5  Practical Activity 7 1 Flexible 2 Slimline 3 Top-of-range 4 Built-in 5 High-resolution Activity 8 1 User-friendly 2 Powerful 3 Complicated 4 Ergonomic 5 Reliable Activity 9 A laptop = Sturdy, Portable, Powerful, Compact A printer = Superfast, User friendly, Compact,Dependable, A mouse =  User friendly, Ergonomic,Portable A smartwatch = Superfast,Portable,Reliable
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IT Helpline Working with Vocabulary

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5. Listen  and repeat the words in colour. Then choose the correct answer. Her presentation was very professional. She did a bad /  good job. The shop must be open / closed . There's no reply. I will / won't be careful when I input the data. She must be busy / free. The line is engaged. There's a caller   outside / on the phone wating to speak to you. Can you please speak up ? I can't see / hear you very well. 6. Listen and repeat the words in colour. Then copy and compete the sentences. Put you through · extension number · repeat · Dial number · State · Wrong number contact Sorry, what did you say? Can you ---------- that, please? You mother rang an hour ago ------ you need to---- her immediately. One moment, please, I'll----to Mr Wright now. This is not St Ann's Hospital. You've got the--------. to----abroad, put an 01 before the number. From monday, my new-----will be 8015. When your answer a phone call, ------ the name of the company. 7. Listenand re...
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Vocabylary7

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  DEPARTAMENTS Accounts departament / Departamento de Contabilidad. Customer relations departaments / Departamento de Atención al Cliente. Human recourses departaments / Departamento de Recursos Humanos. IT maintenace departament / Departamento de Mantenimiento Informático. Sales and marketing departament / Departamento de Ventas y Comercialización. CUSTOMER SERVICE Charge / Cárrec. Complaint / Queixa / Recuperación. Customer number / Numero de clientes. Damaged / Danyat / Malmès Discuss it / Hablar-ne / Discutir-ho Enquiry / Consulta Get back to you / Tornar-te a contactar Hold the line / Espera un momento (a la línea) Opening times / Horarios de apertura Overcharge / Sobrecarga Quote / Puesto de prensa Satisfied / Satisfecho Shipping date / Datos de envío Complaints Assist /  Asistir / Ayudar At our expense /  A nuestro cuidado Check my records /  Comprobar mis registros Compe...
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Departament in a company

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Departament in a company  Sales and Marketing departament, Departament de vendes i Marqueting. For quotres, purchases and order enquiries. Per pressupostos i comandes. It maintenance Departament/Departament de manteniment Informàtica For software or hardware problm/Per problemes de programari i maquinari Account departaments. Departament contable For financaial matter such as invoices.Problems with pricing and contratcs/Per problemes financers com ara factures i problemes de preus o contractes Human recourses departament, Departament de recursos humans Callesrs interested in employment/Per a persones interessants en un lloc de treball Customer Relation Departament/Departament de relacions amb els clients Complaints about damage or incorrect product/Per a queixes sobre productes danyats o incorrectes
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Vocabulary Builder 6

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PHONE CALLS  As soon as possible - Abans possible Avoid - Evitar Be careful - Aneu amb compte Caller - Trucar Contact - Contacte Dial a number - Marcar un número Compromesos - Ocupats / Comunicant-se Extension number - Número d'extensió No reply - Sense resposta On the line - En línia / Al telèfon Professional - Professional Put you through - Passar-li la trucada / Comunicar-li Remind - Recordar Repeat - Repetir Ring back - Tornar a trucar / Tornar la trucada Speak up - Parlar més alt / Alçar la veu State - Indicar Wrong number - Numero equivocat ANSWERING CALLS AND TAKING MESSAGES Cut off- Tallar/Interrompre Deal with - Tractar/gestionar Expect- Esperar Hang up- Penjar In a meeting- en una reunió Interrupt- Interrupció Leave a message - Deixar un missatge Line is busy - Línia ocupada On holiday- De vacances Out of the office - Fora de l'oficina Out of town - Fora de la ciutat Put you on hold - Posar-vos en espera Return you call - Tronar-vos la trucada Spell that-  Deletrejar...
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Doing repairs On-site

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5 Listen and repeat the words in colour. Then copy and complete the sentences. anti-virus software, back up, lose, follow instrucion, password, recover It's important to follow instructions when you assamble a computer.Than way, you won't make any mistakes. Make sure you back up  your data every day, in case you get a virus. You need to install anti-virus software to protect the system. Invent a new  password with 10 letters and numbers. If the computer crashes when you're working on something, you may lose   all your information. The file has probably been deleted, but let me se if I can recovery it. 6 Listen and repeat the words in colour. Then choose the correct answer. When I work off-site /on site, I have to drive to different places. Let's use the stairs/ lift. The meeting is on the 30 th floor. The keys are ready for you to collect from the hotel reception /ground floor. Pay for your car parking at the entrance/ exit when you leave. Match A to B to from sen...
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